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Managed Services

Suitable for dynamic businesses that require minimal but trusted IT support, we will be your “go-to” team for all IT related issues and requirements. We provide scheduled periodic maintenance for all clients to ensure their computers are in optimal condition at all times. IT support service is rendered remotely via telephone, email and remote access via TeamViewer. On site service visits will be provided if deemed necessary.

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Benefits of partnering with Admiral IT Systems for managed servicesservice.png

  • Reliable With over 10 years experience, we will always put our managed clients as top priority and provide faster response.
  • Information Retention Technical information is retained within us all the time. Passwords, settings and asset lists are maintained and updated constantly.
  • Expertise Cases that require advanced technical expertise are escalated to senior engineers, ensuring issues are handled effectively.
  • Lower Cost Reduce workload for advertising, interviewing, hiring, training and re-training and maintaining an in house IT personnel.
  • End user training Optional training for end users to update on current security and technology. This is also good opportunity for end users to raise their IT concerns.

Premium Maintenance

  • callcenter.pngTeamViewer, telephone and email support at best effort with 4-hour response time commitment
  • Frequent scheduled periodic on site visit for support and maintenance, up to once a week
  • Maintenance of single server for data storage and active directory (if available)
  • Unlimited On-site support for tasks within Scope of Work included
  • Highest priority response, with next business day response commitment
  • Optional end-user training on best practices included
  • Suitable for organizations that has between 30 to 100 computers

Remote Maintenance

  • TeamViewer, telephone and email support at best effort basis with next business day response commitment
  • Complimentary scheduled periodic on site visit for support and maintenance included, up to once a month
  • Maintenance of single server for data storage and active directory (if available)
  • Flat rate for on site visits on top of periodic visits for additional tasks within Scope of Work
  • Priority response time upon acceptance of support request ticket
  • Suitable for organizations that has between 10 and 50 computers

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